“It can take 20 years to build a reputation and only five minutes to ruin it.” Warren Buffet.
Driven by real-time social conversation, crises are costly to your reputation, profits, and growth. The vulnerability today is not limited to obvious catastrophes such as a plant explosion or product recall; rather, social media can make a crisis out of an innocent photo taken by an employee, a careless tweet from an executive, or a falsehood posted on Facebook by someone with an axe to grind or five minutes to kill.
Crises are now made up of a string of critical nano-moments. Each is important on its own because each one alters the trajectory of the conversation. These moments can gain momentum and mass at inferno-speed. The crises they create are, in a word, chaotic. The job is not just to control the chaos, but master it. firebell develops that mastery.
firebell is Weber Shandwick’s proprietary, award-winning crisis simulation software and training session. Click below to see what a firebell drill looks like:
Click here to read about dealing with crises “In the Now”.